Partner Support Coordinator

Casselberry, Florida, United States | Part-time

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PARTNER SUPPORT COORDINATOR

Part-time (20-24 hours/week)

 

VISION & MISSION
The vision of Man in the Mirror is for every man to reflect honestly, pursue God
wholeheartedly, and live vibrantly. To this end, Man in the Mirror equips Christian
men around the world to engage in meaningful relationships that change lives and
build the Kingdom of God.
POSITION PURPOSE & OBJECTIVES
The Partner Support Coordinator contributes to this mission by serving the men and
women who invest in this work as financial partners. By supporting our donors
administratively, relationally, and prayerfully, the Partner Support Coordinator also in
effect serves our field team of Area Directors, headquarters staff, and the men our
ministry impacts.
ESSENTIAL POSITION FUNCTIONS
It’s imperative that the person in this position feels strongly aligned with the vision
and mission of the ministry, as well as a propensity for generosity in giving—not only
in regard to money but also to one’s time, kindness, care, and talents. The Partner
Support Coordinator is available to our partners to discuss their giving preferences
and administrative needs, but also to request prayer requests, express gratitude, and
build relationships through phone calls, emails, and handwritten cards.
RESPONSIBILITIES
• Managing ongoing recurring donations through our donor database
• Keeping all recurring donations and donor records up to date
• Communicating gratitude to donors via phone, handwritten notes, and email
• Processing donations and handling sensitive financial information
• Contacting donors whose support has lapsed to update payment methods
• Supporting our field team of Area Directors around the country by answering
their questions about donations and serving their partners
• Overseeing mailings, including monthly receipts, donor thank-you gifts, and
the annual giving statements for tax purposes
• Monitoring giving patterns and proactively reaching out to donors in order to
maintain a high commitment fulfillment level
• Entering every communication with donors into our database to provide a
record of interactions and donor requests
Position: Partner Support Coordinator
Type: Part-Time (20-24 hours per week)
Department: Fundraising
Reports to: Director of Communications
• Regularly asking donors how we can pray for them and entering those
requests on list for weekly staff prayer meetings
• Entering leads from other departments into the database
• Willingness to help colleagues from other departments with ministry projects
and tasks, as needed
COMPETENCY & CORE VALUES
❖ LOVE
A passion for following Christ.
High biblical standards of leadership, integrity, morality, and faithfulness.
Relates well to and effectively demonstrates genuine care for people.
Handles confidential or sensitive information with integrity.
❖ VISION
An independent thinker who also values collaboration.
A desire to see men live vibrant lives in Christ, connected to others.

❖ EXCELLENCE
Proficient in Microsoft Office, especially Word and Excel.
Able to work with a complex database (experience in DonorPerfect is a plus).
Able to independently prioritize tasks to meet goals and deadlines.
Excellent oral and written communication skills.
❖ RESILIENCE
Flexible to switch tasks and priorities dependent on the needs of the ministry.
Willing to adapt to challenges and overcome obstacles.
Able to navigate any difficult donor interactions with grace, love, and clarity.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
This position calls for up to 24 hours worked per week in our Casselberry office with
some schedule flexibility. Some additional hours may be required once or twice a
year to support any fundraising events. This position requires regular phone and
computer use, as well as occasional lifting and shipping.

This position description is not designed to be a comprehensive listing of all
activities, duties, and responsibilities related to this position. Man in the Mirror
reserves the right to make changes or add additional tasks at any time.

Agrees to our Guiding Principles
Signed Statement of Faith